Frequently Asked Questions

Yes – you can use Clanbeat both on desktop and most mobile devices. To download the mobile app, please find Clanbeat on the App Store or Google Play.

Setting up a school account on Clanbeat does not take over a few minutes since primarily you only need to link your email account to Clanbeat. When done, you can start using the system right away. Please make sure to also invite your colleagues, though.

Using a Google account ensures that you have direct access to the system. If you use a Hotmail account, you will need to return to your inbox and click on the temporary access link after each time you have logged out of your Clanbeat account.

In case of several accounts per institution, we will contact the account holders and advise you to decide under which Virtual Teachers’ Lounge to continue working. The additional school account will be closed.

Please turn to the school representative and have them confirm that they sent the invitation to your email. Double check that you gave your correct email address. If so, please check your inbox folders, including junk folders, and make sure you are logged in to the same email account to which the invitation was sent.

Yes, there is. The school representative requests access from us while the school staff will be able to join the team members for the first time after they have received an invitation from the school representative.

Please pay attention to the size of your photos. Note that the photos you upload to Clanbeat cannot be bigger than 5 MB.

Unfortunately it is currently only possible to upload a photo to an Insight. Users with “Manager” rights can also attach photos to the tasks which they send out to others.

Unfortunately it is currently not possible to hold video conversations in the Virtual Teachers’ Lounge.

All team members can propose a 1-on-1 meeting with any team member of their choice. Even if you invite someone for a 1-on-1, you can still choose whether to be in the lead or focus role.

When you have already chosen the roles and sent out the invitation, it is not possible to change the roles anymore. In this case you should delete the proposed 1-on-1 and schedule a new one.

Please make sure you do not have an unfinished 1-on-1 with your colleague. It is only possible to invite a colleague for a new 1-on-1 if the previous meeting is completed on Clanbeat. To consider the 1-on-1 meeting finished, click on the green “We finished 1-on-1” button under the final “Feedback” step in your 1-on-1 framework.

Generally, the more often the 1-on-1s are held, the better. A solid frequency is biweekly or once every few weeks, although even holding a 1-on-1 once a quarter is still better than once a year. Delays will make it difficult to voice concerns or raise key topics at the right time and problems may start to slip through the cracks.

As opposed to team members in the “Employee” role, users in the “Manager” role can send tasks to others, create onboarding flows and see the statistics of 1-on-1s, invite new team members and change user rights for other team members (except for users with “Administrator” rights).